Privacy Policy

Last Updated: July 3, 2026

Welcome to KwikestCRM ("we," "our," or "us"). We operate the website https://kwikestcrm.com and provide cloud-based Customer Relationship Management (CRM) services. We are deeply committed to protecting the privacy of our users, your employees, and your business data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and SaaS platform. By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide a fast, reliable, and secure experience for your business operations. This includes:

• Account & Profile Information: When you sign up, we collect your name, business name, phone number, email address, physical address, and billing details.
• Platform Data (Your Data): Information uploaded or generated by you while using KwikestCRM, such as customer records, field staff details, assigned tasks, location data for team tracking, attendance logs, claims, and asset details.
• Usage & Device Data: Technical details automatically collected when you access our app, including IP addresses, browser types, device information, and active application usage logs.

2. How We Use Your Information

We strictly use the collected data for operational and core service improvements, including:

• To provision, maintain, and optimize your KwikestCRM account and services.
• To enable real-time field staff synchronization, attendance tracking, and task management features.
• To process subscription payments, handle invoices, and prevent fraud.
• To provide customer support and troubleshoot technical issues within your instance.
• To send system updates, product alerts, and administrative communications.

3. Data Ownership and Confidentiality

You retain full ownership of all data you input into KwikestCRM. We act strictly as a data processor for your platform data. We will never sell, rent, or trade your business data or customer lists to any third parties for marketing purposes.

4. Data Sharing and Third-Party Disclosures

We only share information under the following limited circumstances:

• Service Providers: With trusted third-party infrastructure providers (such as cloud hosting servers and payment gateways) necessary to deliver our services. These partners are bound by strict confidentiality agreements.
• Legal Compliance: If required by law, court order, or regulatory authorities under the Information Technology Act of India and other applicable legal frameworks.

5. Data Security

We employ enterprise-grade security measures to safeguard your business information. All data transmitted through our website and platform is encrypted using Secure Socket Layer (SSL/TLS) technology. Database access is highly restricted, and we utilize automated backup pipelines to prevent data loss. However, please remember that no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your account profile and platform data as long as your subscription is active. Upon cancellation or account termination, you may request a complete export of your database. Following termination, we securely purge your customer data from our active production systems in accordance with standard data cleanup intervals unless retention is required for legal compliance.

7. Compliance with Regional Regulations

As a service based in India, we comply with the rules set forth under the Information Technology Act, 2000 and the rules framed thereunder regarding the collection and handling of sensitive personal data. If you serve customers internationally, we also provide tools to help you maintain your data processing obligations.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or updates to legal guidelines. Any modifications will become effective immediately upon posting the updated policy on this page.

9. Contact Us & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our team:

KwikestCRM
Mumbai, Maharashtra, India
Email: sales@kwikestcrm.com
Phone: +91 9028193974