Terms and Conditions

Last Updated: July 3, 2026

Welcome to KwikestCRM ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website (https://kwikestcrm.com), software applications, and SaaS cloud services. By creating an account, upgrading to a paid subscription, or using any part of our platform, you agree to comply with and be bound by these Terms.

1. Account Registration & Security

• Eligibility: You must be a registered business entity or at least 18 years of age to open an account and use our services.
• Accuracy: You agree to provide true, accurate, and current information during registration and keep your account details updated.
• Credential Protection: You are entirely responsible for maintaining the confidentiality of your login details, administrative credentials, and API tokens. Any activity occurring under your account is your company’s legal responsibility.

2. Scope of Service & Platform Usage

KwikestCRM provides cloud-based modules including customer management, field team tracking, task tracking, attendance/leave tracking, claims management, and asset/spare inventory workflows. We grant you a non-exclusive, non-transferable, revocable license to access the software strictly for your inner business operations.

You agree not to:

• Reverse engineer, decompile, or copy the source code, layout, or backend logic of KwikestCRM.
• Use the platform to distribute spam, malware, or host malicious or unlawful content.
• Circurvent platform limits or attempt unauthorized access to our multi-tenant database servers.

3. Billing, Fees, and Cancellations

• Subscription Plans: Our recurring plan fees are detailed on our pricing page and billed on a monthly or annual basis.
• Taxes: All listed fees are exclusive of applicable taxes (including Goods and Services Tax - GST in India), which will be appended to your invoices at current regulatory rates.
• Payment Delinquency: Failure to settle recurring subscription invoices within 7 days of the due date may result in temporary account suspension or limited read-only platform access.
• Cancellation & Refunds: You can cancel your subscription plan at any time through your dashboard panel. Payments are non-refundable for partial months of service or unused user seats.

4. Data Ownership and Client Content

We claim zero intellectual property rights over the data, records, logs, or attachments you upload into your CRM instance. You maintain complete ownership of your customer lists and employee parameters. However, you grant us the operational right to host, back up, and process this information strictly to provide service functionality to you.

5. Service Availability & Maintenance

While we strive for a 99.9% system uptime, KwikestCRM is provided on an "as-is" and "as-available" basis. We reserve the right to perform scheduled system maintenance, server synchronization, or critical security updates, which may cause brief service interruptions. We will attempt to announce non-emergency maintenance windows in advance via your admin dashboard or email updates.

6. Limitation of Liability

To the maximum extent permitted by applicable Indian laws, KwikestCRM, its developers, or affiliates shall not be liable for any indirect, incidental, special, or consequential damages. This includes, but is not limited to, loss of business profits, data loss, field workforce downtime, or discrepancies in automated attendance, payroll reporting, and claim tracking arising out of your use or inability to use the system.

7. Termination of Use

We reserve the right to suspend or terminate your business account and purge data if we establish a material violation of these Terms, non-payment, or platform abuse. Upon contract termination by either party, your access to the platform will cease immediately. It is your responsibility to export your customer and operational records prior to effective termination.

8. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any legal disputes, claims, or proceedings arising out of or related to our platform operations shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

9. Amendments to Terms

We reserve the right to revise or update these Terms and Conditions at any point. We will notify you of any major material changes by posting the new document here with a fresh "Last Updated" marker. Continued utilization of the system post-update forms a legal agreement to the modified conditions.

10. Contact Details

If you require clarification regarding these operational terms, please reach out to our legal liaison group:

KwikestCRM
Mumbai, Maharashtra, India
Email: sales@kwikestcrm.com
Phone: +91 9028193974